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General Terms and Conditions

Table of contents:

Article 1 - Definitions

Article 2 - Identity of the entrepreneur

Article 3 - Applicability

Article 4 - The offer

Article 5 - The agreement

Article 6 - Right of withdrawal

Article 7 - Costs in case of withdrawal

Article 8 - Exclusion of right of withdrawal

Article 9 - The price

Article 10 - Conformity and warranty

Article 11 - Delivery and execution

Article 12 - Payment

Article 13 - Complaints procedure

Article 14 - Disputes

Article 15 - Additional or deviating provisions

Article 1 - Definitions

In these conditions the following definitions apply:

1.
Reflection period: the period within which the consumer can exercise his right of withdrawal;
2.
Consumer: the natural person who does not act in the exercise of a profession or business and who enters into a distance        contract with the entrepreneur;
3.
Day: working day;
4.
Duration transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
5.
Durable data carrier: any means that enables the consumer or entrepreneur to store information that is personally addressed to him in a way that enables future consultation and unchanged reproduction of the stored information.
6.
Right of withdrawal: the option for the consumer to cancel the distance contract within the cooling-off period;
7.
Entrepreneur: the natural or legal person who offers products and/or services remotely to consumers;
8.
Distance agreement: an agreement in which, within the framework of a system organized by the entrepreneur for distance sales of products and/or services, exclusive use is made of one or more techniques for communicating on distance;
9.
Technology for distance communication: means that can be used to conclude an agreement, without the consumer and entrepreneur being together in the same room at the same time.

    Article 2 - Identity of the entrepreneur

    Klijsen 24/7

    Hoogstraat 13, 2513 AN, The Hague (men's shoes)

    Telephone number: 070 - 363 7341 (available Monday to Friday from 10:00 AM to 6:00 PM)

    E-mail address: info@klijsenschoenmode.nl

    Chamber of Commerce number: 5787.4492

    VAT identification number: NL.806.989.124 B01

    Article 3 - Applicability

    1. These general terms and conditions apply to every offer from the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.

    2.
    Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions can be viewed at the entrepreneur and they will be sent free of charge as soon as possible at the request of the consumer.

    3.
    If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that it can be read by the consumer. consumer can be easily stored on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be viewed electronically and that they will be sent free of charge electronically or otherwise at the request of the consumer.

    4.
    In the event that, in addition to these general terms and conditions, specific product or service terms and conditions also apply, the second and third paragraphs apply mutatis mutandis and, in the event of conflicting general terms and conditions, the consumer can always rely on the applicable provision that applies to him. is most favorable.

      Article 4 - The offer

      1. If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated in the offer.

      2.
      The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable a good assessment of the offer by the consumer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious mistakes or errors in the offer do not bind the entrepreneur.

      3.
      Each offer contains such information that it is clear to the consumer what the rights and obligations are associated with accepting the offer. This concerns in particular:

      1. The price includes taxes;
      2. The possible costs of delivery;
      3. The manner in which the agreement will be concluded and what actions are required for this;
        Whether or not the right of withdrawal applies;
      4. The method of payment, delivery and execution of the agreement;
      5. The period for acceptance of the offer, or the period within which the entrepreneur guarantees the price;
      6. The amount of the rate for distance communication if the costs of using the technology for distance communication are calculated on a different basis than the regular basic rate for the means of communication used;
      7. Whether the agreement is archived after its conclusion, and if so, how it can be consulted by the consumer;
      8. The way in which the consumer, before concluding the agreement, can check the data provided by him in the context of the agreement and, if desired, restore it;
      9. Any other languages ​​in which, in addition to Dutch, the agreement can be concluded;
      10. The codes of conduct to which the entrepreneur has submitted and the way in which the consumer can consult these codes of conduct electronically;
      11. The minimum duration of the distance contract in the case of a long-term transaction.

      Article 5 - The agreement

        • 1. The agreement is concluded, subject to the provisions of paragraph 4, at the time of acceptance by the consumer of the offer and compliance with the conditions set.
        • 2. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. As long as receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can terminate the agreement.
        • 3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.
        • 4. The entrepreneur can - within legal frameworks - inform himself whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, based on this investigation, the entrepreneur has good reasons not to enter into the agreement, he is entitled to refuse an order or request with reasons or to attach special conditions to the execution.
        • 5. The entrepreneur will send the following information to the consumer with the product or service, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier:
      a. the visiting address of the entrepreneur's branch where the consumer can go with complaints;

      b. the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;

      c. the information about warranties and existing after-sales service;

      d. the information included in Article 4, paragraph 3 of these conditions, unless the entrepreneur has already provided this information to the consumer before the execution of the agreement;

      e. the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration.
        • 6. In the case of a duration transaction, the provision in the previous paragraph only applies to the first delivery.

      Article 6 - Right of withdrawal

      1. When purchasing products, the consumer has the option to terminate the agreement without giving reasons within 14 days. This reflection period commences on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and made known to the entrepreneur.

      2.
      During the reflection period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all accessories supplied and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

      3.
      To exercise his right of withdrawal, the consumer will follow the reasonable and clear instructions provided by the entrepreneur with the offer and/or at the latest upon delivery.


      Article 7 - Costs in case of withdrawal

      1. If the consumer exercises his right of withdrawal, a maximum of the costs of return will be borne by him.

      2.
      If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than within 14 days after the return or cancellation.

        Article 8 - Exclusion of right of withdrawal

          • 1. The entrepreneur can exclude the consumer's right of withdrawal to the extent provided in paragraph 2. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, at least in time before concluding the agreement.
          • 2. Exclusion of the right of withdrawal is only possible for products:
        a. which have been created by the entrepreneur in accordance with the consumer's specifications;

        b. that are clearly personal in nature;

        c. which by their nature cannot be returned;

        Article 9 - The price

          • 1. During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes as a result of changes in VAT rates.
          • 2. Notwithstanding the previous paragraph, the entrepreneur may offer products or services with variable prices, the prices of which are subject to fluctuations in the financial market and over which the entrepreneur has no influence. This liability to fluctuations and the fact that any prices stated are target prices are stated in the offer.
          • 3. Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of legal regulations or provisions.
          • 4. Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:
        a. these are the result of legal regulations or provisions; or

        b. the consumer has the right to cancel the agreement with effect from the day on which the price increase takes effect.
          • 5. The prices stated in the offer of products or services include VAT.

        Article 10 - Conformity and Warranty

        1. The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the legal requirements existing on the date of the conclusion of the agreement. provisions and/or government regulations. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.

        2. A guarantee provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur under the agreement.

          Article 11 - Delivery and execution

          1. The entrepreneur will exercise the utmost care when receiving and executing orders for products and when assessing applications for the provision of services.

          2.
          The place of delivery is the address that the consumer has communicated to the company.

          3.
          Taking into account what is stated in Article 4 of these general terms and conditions, the company will execute accepted orders expeditiously, but no later than within 30 days, unless a longer delivery period has been agreed. If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will be notified of this no later than 30 days after he has placed the order. In that case, the consumer has the right to terminate the agreement without costs and is entitled to any compensation.

          4.
          In the event of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but no later than 30 days after dissolution.

          5.
          If delivery of an ordered product proves impossible, the entrepreneur will make every effort to make a replacement item available. No later than upon delivery, it will be stated in a clear and understandable manner that a replacement item will be delivered. The right of withdrawal cannot be excluded for replacement items. The costs of any return shipment are borne by the entrepreneur.

          6.
          The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative designated in advance and made known to the entrepreneur, unless expressly agreed otherwise.

            Article 12 - Payment

            1. Unless otherwise agreed, the amounts owed by the consumer must be paid within 14 days after the commencement of the reflection period referred to in Article 6, paragraph 1. In the case of an agreement to provide a service, this period commences after the consumer has received confirmation of the agreement.

            2.
            When selling products to consumers, an advance payment of more than 50% may never be stipulated in general terms and conditions. If advance payment has been stipulated, the consumer cannot assert any rights regarding the execution of the relevant order or service(s) before the agreed advance payment has been made.

            3.
            The consumer has the obligation to immediately report any inaccuracies in payment details provided or stated to the entrepreneur.

            4.
            In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs communicated to the consumer in advance.

              Article 13 - Complaints procedure

              1. The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.

              2.
              Complaints about the execution of the agreement must be submitted fully and clearly described to the entrepreneur within a reasonable time, after the consumer has discovered the defects.

              3.
              Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within 14 days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed answer.

              4.
              If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute settlement procedure.


              Article 14 - Disputes

              1. Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law.

                Article 15 - Additional or deviating provisions

                Additional or deviating provisions from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.

                ADDITIONAL information, not in general terms and conditions

                • Privacy policy
                • Klijsen Schoenmode respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially. We use your information to process orders as quickly and easily as possible. For the rest, we will only use this data with your permission. Klijsen shoe fashion will not sell your personal information to third parties and will only make it available to third parties who are involved in processing your order. Klijsen Schoenmode uses the collected data to provide its customers with the following services:
                  • If you place an order, we need your name, email address, delivery address and payment details to process your order and to keep you informed of its progress.
                  • To make shopping at Klijsen Schoenmode as pleasant as possible, we store your personal information and the information regarding your order and the use of our services with your permission. This allows us to personalize the website.
                  • We use your e-mail address to inform you about the development of the website and about special offers and promotions. We will only do this after your express approval. If you no longer wish to receive this, you can unsubscribe at any time on our website.
                  • If you place an order with Klijsen Schoenmode, we will store your data on a Secure Server, if desired. You can provide a username and password so that you do not have to enter your name and address, telephone number, e-mail address, delivery and payment details for every new order.
                  • Data about the use of our site and the feedback we receive from our visitors help us to further develop and improve our site.
                  • If you decide to write a review, you can choose whether to add your name or other personal information. We are curious about the opinions of our visitors, but reserve the right not to publish contributions that do not meet our site conditions.
                  • If you respond to a promotion or competition, we ask for your name, address and email address. We use this data to carry out the promotion, announce the prize winner(s), and measure the response to our marketing campaigns.
                • Klijsen shoe fashion does not sell your data
                  Klijsen Schoenmode will not sell your personal information to third parties and will only make it available to third parties who are involved in processing your order. Our employees and third parties engaged by us are obliged to respect the confidentiality of your data.
                • Cookies
                  Cookies are small pieces of information that are stored on your computer by your browser. Klijsen Schoenmode uses cookies to remember, among other things, which items you put in your shopping cart. You can set your browser so that you do not receive cookies while shopping at Klijsen Schoenmode.
                • If you have disabled the use of cookies in your browser, you can still visit the site. However, certain parts of the site will not work, or will not work optimally. You can view our items but not put them in your shopping cart.
                  If you have any questions about the Privacy Policy of Klijsen Schoenmode, you can contact us. Our customer service will help you if you need information about your data or if you want to change it. If changes to our Privacy Policy are necessary, you will always find the most recent information on this page.
                • Disclaimer
                  Klijsen Schoenmode takes great care to take photos and descriptions that represent the item as best as possible. Due to technical malfunctions or typographical errors, it may happen that they do not fully correspond to reality and/or an incorrect price is stated on the website. The colors in the photos may also differ slightly due to the artificial conditions of the studio in which they were taken. Colors on the various computer/phone/tablet screens may also differ from each other due to the techniques and settings used.

                  Naturally, Klijsen Schoenmode is very concerned about preventing all this. If you find an error, please contact customer service. They will correct the error as soon as possible. No rights can be derived from the data published on the website.

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