What are the shipping costs?
Shipping within the Netherlands is free in most cases. However, for orders under €79.95 and for discounted items, €4.95 will be charged as a contribution to the shipping costs. Returning products is at your own expense. When returning a product by post, any shipping costs previously charged will also be reimbursed. So you pay a maximum of 1x the shipping costs as determined by law. Shipping costs incurred because you received incorrect or defective goods will also be reimbursed by us. This compensation is limited to standard shipping. We use the costs of a PostNL parcel stamp up to 10 Kg.
When can I expect my order?
The delivery time depends on a number of factors. When an order has been placed, we will in principle immediately prepare the product for shipment and offer it for shipment to PostNL. If your product is ordered before 3:00 PM, it will be shipped the same day and you will receive it the next day. If your product is ordered after 3:00 PM or during the weekend, it will be shipped the next working day. In all cases we are dependent on the delivering party. We will provide you with a track & trace number to track the shipment. If you have any questions or comments about your shipment, please contact the webshop via webshop@klijsenschoenmode.nl or call 070-363 84 81. The webshop is available from Monday to Friday from 10:30 am to 5:00 pm.
Can I also pick up an order?
Of course, an order can also be picked up in the store. You can indicate this during order processing. The shoes must be collected within a week. NB! The shoes will only be delivered upon presentation of the confirmation you receive from us. If you cannot take this with you (e.g. you do not have a printer or e-mail on your phone), please bring proof of identity with you.
Can I ship cash on delivery?
For the time being, we do not ship cash on delivery.
Who will deliver my order?
Your order will be delivered by PostNL.
Will I receive confirmation of my order?
Yes, you will receive an order confirmation with the invoice as an attachment after completing the order. After shipment you will receive a second email with the track & trace number of the package. If you have any questions or comments about your shipment, please contact the webshop via webshop@ klijsenschoenmode.nl or call 070-363 84 81. The webshop is available from Monday to Friday from 10:00 AM to 5:00 PM.
Can orders be combined?
We always strive to ship orders of multiple pairs as 1 package. If you place two separate orders on the same day or in 1 weekend (between Friday 5:30 PM and Monday 5:30 PM), we will do our best to send them as 1 package. If you have paid shipping costs twice, we will refund the excess amount. If you place a second order on the same day, you can also choose the pick-up option and mention this in the comments. The second order will then be sent free of charge with the first. NB! This only applies to orders received by us before 4:00 PM on the day in question.
What if I am not at home during delivery?
If you are not at home, PostNL will first try your neighbors. If this does not work, a new attempt will be made the next day. If this delivery attempt fails, you can collect the package at the collection point specified by PostNL.
Are returns at your own risk?
Yes, the return shipment is at your risk. You are free to have the return shipped by registered or insured mail.
How can I track my order?
You can track your order on the PostNL website. You can enter the tracking number provided by us here.
Shipping abroad / Shipping to foreign countries.
We ship throughout Europe! Whether you order from the Netherlands, Spain, Germany, France or another European country, we ensure that your order is delivered safely and quickly.