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Exchange or return

Can I exchange and how?
If you would like to receive a different size or model, please indicate this on the return form. We recommend that you contact us before shipping so that we can inform you of availability and reserve the desired size for you. However, this is not necessary. After receiving your package, we will send the replacement pair. You can also come to the store to exchange. The webshop stock is the same as our store stock. This way you can also check which sizes are still in stock at that time.
Can I return an order free of charge?
Unfortunately, orders cannot be returned free of charge. If it turns out that the product has to be returned due to our fault or manufacturing defects, the return costs will also be borne by us. This is considered on a case-by-case basis. If you believe your return qualifies, please contact us prior to shipment. In all cases you pay a maximum of 1 x shipping costs. When returning by post, any shipping costs previously charged will be reimbursed.
Can discounted items be returned?
Discounted items can also be returned. The same conditions apply as for non-discounted products.
Can everything be returned?
All products that are still unworn in their original condition and in their original packaging can be returned. When trying on the shoes, make sure that they do not get dirty or damaged, as if this happens it will no longer be possible to return them. We therefore request that you try on the shoes on a soft surface to protect the soles. Unfortunately, products that have been adjusted or custom-made for you, such as belts, cannot be returned. If in doubt, please contact our webshop.
What if I receive a damaged product?
If you receive a damaged product, we ask you to contact us as soon as possible. We will ask you to email us a photo of the problem. We will offer you a suitable solution for this. This could include repair or replacement.
What is my reflection period?
You have 14 days after receipt to try on the product and possibly return it.  If, for whatever reason, you are unable to comply with this, please contact us before returning. As a rule, a little later is not a problem. You will do us a great favor if a return shipment arrives quickly. This way we also keep our offering complete for other customers.
Return in store
You can also return your purchase to the store within the specified return period. This may be the ladies' or men's shop. We can then personally help you find the right pair or size. If you would like to receive your money back, this can also be arranged in the store. Please note that we do not pay out cash but will transfer the amount due to your account.

Shipping

What are the shipping costs?
Shipping within the Netherlands is free in most cases. However, for orders under €79.95 and for discounted items, €4.95 will be charged as a contribution to the shipping costs.  Returning products is at your own expense. When returning a product by post, any shipping costs previously charged will also be reimbursed. So you pay a maximum of 1x the shipping costs as determined by law. Shipping costs incurred because you received incorrect or defective goods will also be reimbursed by us. This compensation is limited to standard shipping. We use the costs of a PostNL parcel stamp up to 10 Kg.
When can I expect my order?
The delivery time depends on a number of factors. When an order has been placed, we will in principle immediately prepare the product for shipment and offer it for shipment to PostNL. If your product is ordered before 3:00 PM, it will be shipped the same day and you will receive it the next day. If your product is ordered after 3:00 PM or during the weekend, it will be shipped the next working day. In all cases we are dependent on the delivering party. We will provide you with a track & trace number to track the shipment. If you have any questions or comments about your shipment, please contact the webshop via webshop@klijsenschoenmode.nl or call 070-363 84 81. The webshop is available from Monday to Friday from 10:30 am to 5:00 pm.
Can I also pick up an order?
Of course, an order can also be picked up in the store. You can indicate this during order processing. The shoes must be collected within a week. NB! The shoes will only be delivered upon presentation of the confirmation you receive from us. If you cannot take this with you (e.g. you do not have a printer or e-mail on your phone), please bring proof of identity with you.
Can I ship cash on delivery?
For the time being, we do not ship cash on delivery.
Who will deliver my order?
Your order will be delivered by PostNL.
Will I receive confirmation of my order?
Yes, you will receive an order confirmation with the invoice as an attachment after completing the order. After shipment you will receive a second email with the track & trace number of the package. If you have any questions or comments about your shipment, please contact the webshop via webshop@ klijsenschoenmode.nl or call 070-363 84 81. The webshop is available from Monday to Friday from 10:00 AM to 5:00 PM.
Can orders be combined?
We always strive to ship orders of multiple pairs as 1 package. If you place two separate orders on the same day or in 1 weekend (between Friday 5:30 PM and Monday 5:30 PM), we will do our best to send them as 1 package. If you have paid shipping costs twice, we will refund the excess amount. If you place a second order on the same day, you can also choose the pick-up option and mention this in the comments. The second order will then be sent free of charge with the first.  NB! This only applies to orders received by us before 4:00 PM on the day in question.
What if I am not at home during delivery?
If you are not at home, PostNL will first try your neighbors. If this does not work, a new attempt will be made the next day. If this delivery attempt fails, you can collect the package at the collection point specified by PostNL.
Are returns at your own risk?
Yes, the return shipment is at your risk. You are free to have the return shipped by registered or insured mail.
How can I track my order?
You can track your order on the PostNL website. You can enter the tracking number provided by us here.
Shipping abroad / Shipping to foreign countries.
We ship throughout Europe! Whether you order from the Netherlands, Spain, Germany, France or another European country, we ensure that your order is delivered safely and quickly.

General Questions

What is the best way to contact me?
By e-mail: webshop@klijsenschoenmode.nl. By telephone: 070 - 363 8481. You will receive direct contact with an employee of the webshop during store hours on working days between 10:00 AM and 5:00 PM. You are very welcome in our stores: Hoogstraat 7 or 13, The Hague
Can a product be reordered?
In some cases this is possible. If you would like to reorder a shoe, please contact the webshop via webshop@ klijsenschoenmode.nl or call 070-363 84 81 during office hours. We will then inform you about the options and delivery times.
What are the terms and conditions?
See the general terms and conditions. You can find this at the very bottom of each page.
Is the store collection the same as the webshop?
In principle yes. Because the products only appear on the webshop after we have placed them in the store, there may be some difference. We also do not sell models with very different dimensions through the webshop. These must be tried on in the store to prevent unnecessary movement up and down. It can take 10 to 15 minutes for the webshop stock to be up to date when a product has been sold in the store. This may prevent an order via the webshop from intersecting with a store sale. In this rare case, we will inform you as soon as possible.
Is the website secured?
The website is secured with up-to-date techniques to ensure that the data you provide remains in safe hands. Klijsen Schoenmode will NEVER make the information you provide available to third parties. Klijsen Schoenmode also adheres to the rules as set out in the most recent GDPR guidelines.
How can I report a complaint?
You can reach us via email: webshop@klijsenschoenmode.nl You can call us on 070 - 364 91 27 You are very welcome in our store: Hoogstraat 7, The Hague If you decide to only report your complaint or dissatisfaction via social media, you run the risk that we will not receive your response. This means we are unable to adequately resolve your complaint. Therefore, please always contact us so that we can help where possible.
Do I have a guarantee on my order?
You have a warranty on the ordered products, just like in the store. If you believe that your product qualifies for warranty, you will have to send it to us. Please contact us before shipping the product. Even better is to come to the store with the product. Here we can determine in consultation with you whether we will replace the product or otherwise solve the problem. NB! Shoes fall into the category of user products. These are products that are naturally subject to wear and tear. This comes with a legal warranty of 3 months. Warranty always applies to production and construction errors. Not on incorrect use of products. There is no guarantee for the loss of stones, glitter, studs, sequins and similar shoe decorations. If this is the case, we are always willing to help where possible, but unfortunately we cannot guarantee anything.
Can I receive shoes that have already been tried on?
Yes, that's possible. Since the stock of the webshop is the same as that of the store, it is possible that a pair you order has already been tried on in the store. As a result, a walking crease may already be visible in the material. This is unfortunately unavoidable. If you only want to receive an inappropriate pair, it is best to contact the webshop so that we can check this for you. This service is only possible for products from the latest collection.

Payment

How do I pay for an order?
You can pay with Ideal and Paypal and various credit cards. Unfortunately, we are forced to charge 3 euros for a Paypal payment due to the high transaction costs that Paypal charges.
Payment went wrong
In some cases you may receive the message "payment failed" after the IDEAL payment. In almost all cases, payment was completed correctly. If you receive an email from us with the invoice, this means that the payment was successful and you can ignore this message. If in doubt, please contact the webshop. This can be reached during office hours on 070-363 84 81 or via webshop@klijsenschoenmode.nl

Order

Can I cancel an order?
If you wish to cancel an order and you have already paid, you must contact us as soon as possible by telephone on 070-363 84 81. If the product has not yet been shipped, we can stop the shipment. If the product has already been shipped, you must return the shipment upon receipt. A sticker with the return address is on the accompanying letter that you will find in the package. Also enter the account number on this letter on which you wish to receive the purchase amount back. This way you will get your money back faster.
Can an ordered item not be available?
This is possible. Because our store and online store are stock 1, it can happen that a customer buys a product in the store, while an order for the same item is also completed in the webshop. In that unfortunate case, you will be informed as soon as possible and we will initially offer to refund the purchase price. If you prefer to receive a different product, you can of course indicate this and do our best to accommodate your request. It is also possible that a product is damaged or discolored due to fitting or exposure to light. This is usually only noticed during pre-shipment inspection. If this is the case, you will be informed as soon as possible. In addition, a webshop is a complex technical system in which errors sometimes occur. We strive to keep this to a minimum, but unfortunately we cannot rule anything out.

Sizing

How do I determine the correct size?
Klijsen shoe fashion is based on the French shoe sizes that are common in the Netherlands. The English sizes are also used if the manufacturer uses them. You can convert the sizes via our size chart. Because different systems are used worldwide, we will convert these to French dimensions for you. If you have any doubts, you can always contact us.
How can I see if my size is still in stock?
The sizes listed on the product page are still available.
How is the heel height determined?
The heel height is measured from the floor to the bottom of the sole.
How do I determine my glove size?
For gloves, a size bar from 6 to 9 is used. These numbers represent inches (2.54 cm). The size is determined by measuring the circumference of the hand from the area between the thumb and the fingers, just below the knuckles of the hand. It is best to do this with a slack measuring tape that is wrapped snugly but not tightly around the hand. If in doubt, please contact us. We are happy to advise you.

Your answer not found?

Contact our Customer Service. Does it concern an order placed via our webshop? Please have your order number at hand.

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